7/21/2023 0 Comments Battlenet updates![]() LifeLock identity theft protection is not available in all countries.Ĭopyright © 2022 NortonLifeLock Inc. The Norton and LifeLock Brands are part of NortonLifeLock Inc. If this persists, please email the Blizzard app error logs to US88941759 in the subject line: You can always reinstall Norton again afterwards once this is resolved: If that doesn't help, try uninstalling Norton temporarily then restart the PC. I noticed you have Norton so let's try adding the Blizzard app and game folders as an exception in Norton: The most common cause for these issues though is background programs like security software preventing the app from connecting or the games from launching. Following help from Blizz Tech support, the only thing that fixed my problem was uninstalling Norton, as I mentioned above.įirst of all, thanks for providing your system files and a list of steps you have tried! This definitely helps speed up the troubleshooting process.Īt the moment, there aren't any known problems causing this for Windows 11 specifically and these problems can happen for several different reasons and can be difficult to pin down. Yes I followed all of Blizzard suggestions in their articles, which is why I knew to provide them with the correct logs to help me work through it. So I really don't want to have to waste the money I've spent, but going through the whole routine each week is just giving me the shites. I've still got 4 months left on my Subscription, and I'd already purchased another 12 month key on sale during the Black Friday Sales. This is really starting to get painful, having to go through this entire process each week. I then have to uninstall Norton, launch the Blizzard Agent, let it check for updates, and then I can reinstall Norton.all so I can play World of Warcraft, Diablo 3 or Star Craft 2. It then works for a week, until they do their weekly game maintenance and then it fails again. Adding the Updater to exceptions did nothing, temporarily disabling Norton also did nothing, the only way I get the Blizzard Agent to work is to uninstall Norton. I trouble shot with Blizzard Tech Support, I provided them with all the logs they requested, tried various suggestions, but the only thing that fixed the problem was Uninstalling Norton. ![]() Basically, Norton is stopping the program from waking, checking for updates, and then allowing the App from Launching. Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.I've recently come across a problem with Blizzards - Update Agent. ![]() Try running your system in selective startup mode: Ĭreate a new administrator account: Creating a New Administrator Account - Blizzard Support Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%.Delete the Bnet and blizzard folders inside the appdata folder if they exist.Type the following into the address bar (not the search bar): %APPDATA% and press enter.Delete that folder if it exists (usually program files x86) Navigate to the folder where the desktop application would normally be installed.Open file explorer/file manager (Right Click Windows Start).This will not remove existing game clients. Let’s manually clear the Battlenet Desktop Application and all supporting data from the system. Feel free to reach out to them for assistance if necessary. You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem. In some cases there is a corrupt or misconfigured setting within the router or modem. If necessary look at the documentation for your security and routing products to find out how to turn these options off. Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. Security firewalls (Some ISP provided modems) Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat. Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.
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